الدعم والمساعدة

Contact us

We are here to help with the "Laundry Home" and "Laundry Home - Driver" apps. Contact us on WhatsApp, by phone or by email below, and we will reply as soon as possible during working hours.

Frequently asked questions

How do I request a pickup?

On the home screen tap "New order", set your location, pickup time and items, then confirm; a driver arrives at the chosen time.

How do I track my order?

Your order stages appear on the home screen and in "My orders", you get a notification at every stage, and you can see the driver on the map on the way to you.

How do I pay?

No payment is made inside the app; you pay the driver on delivery or at the laundry. The tax invoice for every order is in "My orders".

I have feedback or a complaint about an order

Go to "My account" → "Feedback and complaints", submit it for the order, and follow the laundry's reply on the same page.

I did not receive my sign-in code

Check your mobile number and that WhatsApp is active on it, then request the code again after a minute. If it persists, contact us.

I am a driver and cannot sign in

Driver accounts are created or approved by the laundry's management. Contact them to activate your account or reset your password.

How do I delete my account?

In the app go to "My account" → "Delete account", or use the account deletion page on our website.